When your professional asks for your consent to record a session, it is part of a specific approach: using advanced technological tools to improve the quality of care, while strictly respecting the confidentiality of your personal information. Below are additional details about how your data is used with GOrendezvous’s AI.
Data Security and Confidentiality
Are my data secure?
Yes. All data are processed and stored using infrastructures that comply with applicable privacy and data protection laws and regulations in Québec and Canada, including Québec’s Law 25 (Act respecting the protection of personal information in the private sector), PIPEDA, and PHIPA.
Your information remains within a closed and secure application environment, accessible only to authorized users.
Your data are never made public and are never transferred to public or consumer-grade AI tools.
Who can access my data?
Only explicitly authorized individuals can access your data, such as you and your professional.
No external providers, technology partners, or unauthorized third parties have access to your clinical data.
How is AI used in practice?
AI is used only to perform specific, predefined tasks, such as:
transcribing an audio recording;
structuring and organizing clinical notes;
generating summaries based on provided information.
From a technical perspective:
AI processes only the data necessary to complete the requested task;
it never has access to your entire clinical record;
each AI process is intentionally triggered and does not run continuously.
All content generated by AI is reviewed, edited, and approved by the professional, who remains fully responsible for what is included in your file.
Are my data used to train AI models?
No. In clear terms:
your data (text or audio) are never used to train, improve, or fine-tune AI models;
they are not retained for training purposes.
The AI used by GOrendezvous operates strictly as an operational support tool and does not learn from your data.
Audio Recording Management
Audio recordings are subject to clear and strict management rules:
they are created only with your explicit consent;
By default, they are automatically deleted when the professional completes the chart, unless the professional chooses to retain them longer;
audio excerpts are never stored or analyzed to train an AI system.
An AI Designed for Confidentiality in a Clinical Setting
Public, consumer-grade AI tools, such as ChatGPT, are designed to learn and improve based on the data they receive. In a clinical context, this approach raises significant confidentiality concerns.
GOrendezvous uses a different approach:
a private infrastructure;
controlled data flows;
no reuse of data for training purposes;
compliance tailored to the requirements of the health care sector.
This makes it possible to benefit from AI as a support tool without compromising the confidentiality of sensitive information.
Responsible Use of Technological Resources
The use of AI is also accompanied by technical choices aimed at reducing its environmental impact:
servers hosted in Québec, powered primarily by hydroelectric energy;
voluntary limitation of the amount of data sent to AI systems;
grouping of processing tasks to avoid redundant computations;
use of specialized models that are more energy-efficient.
For Those Who Want More Details (Expert Level)
A Segmented Environment
AI processing is carried out in a technical environment isolated from public systems. Data do not circulate freely and are not accessible to external services.
One-Time Processing, Never Continuous
Each AI action is intentionally triggered by a specific request (for example, generating a transcription). There is no continuous or automatic analysis of your data.
No Long-Term Memory
The AI systems used do not retain persistent memory of your data. Once the task is completed, no usable information is stored by the AI.
In Summary
AI is used in a targeted, limited, and controlled manner.
Your data are secure, confidential, and kept separate.
They are never used to train AI models.
The professional always retains full control and responsibility for your file.
This approach makes it possible to benefit from modern technologies while meeting the high confidentiality standards required in a clinical setting.